ITC Infotech acquires Blazeclan Technologies to enhance Multi-Cloud services and fast-track digital transformation

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Conversational AI

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Service

Our Services

  • Chatbot Development

    Chatbot Development

    Deploy customised, intelligent chatbots at speed to provide automated yet personalised responses to user queries. Create meaningful engagements by integrating chatbots with multiple data sources to identify the user intent and provide consolidated information.

  • Machine Learning

    Machine Learning

    Make the chatbots better at recognising engagement patterns and making precise predictions to deliver the customers the most appropriate solutions. Augment AI algorithms continuously and refine responses over time with improved accuracy.

  • Natural Language Processing

    Natural Language Processing

    Personalise customer responses by keeping tabs on the data and delivering efficient resolutions using aggregated insights, summaries, and suggestions. Ensure high-quality customer experience and satisfaction by saving resources to focus on real challenges.

  • Automated Speech Recognition

    Automated Speech Recognition

    Combine natural language understanding and automatic speech recognition to analyse the data from speech-based inputs and convert it into readable text. Eliminate irrelevant information and noise and extract only valuable data from speech audio.

  • Text to Speech

    Text-to-Speech

    Engage users with a voice interface and personalise the communication based on the voice & language preferences of users. Enhance customer interactions through authentic, intelligent responses by converting text into speech with a natural sound.

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Industries

Our Expertise Across Industry Verticals

  • Financial Services

    48 leading financial services organisations put their confidence in Blazeclan to underprop cloud-led digital transformation with an agile-first approach. Using strategic roadmaps for infrastructure modernisation and security, they have achieved over 60% better time-to-delivery while cutting down overall costs to half.

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  • Banking & Insurance

    Blazeclan has equipped 28 global banks and insurance firms with native cloud solutions and cloud migration services to close their data centers before target timelines. Advanced analytics models, SecOps, cloud banking solutions, and modernisation plans of Blazeclan empower them to reduce 70% of efforts altogether with over 60% expenditure optimisation.

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  • Media & Entertainment

    22 M&E companies worldwide delegate Blazeclan to modernise and scale up their media platforms to be highly available for millions of users. They’ve secured their applications with agility and deployed them on the public cloud to comply with regulatory mandates and achieve significant cost savings.

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  • Telecom

    Blazeclan’s analytics, modernisation, and ML/AI solutions have simplified the digitisation and modernisation programs of 10 telecom players. It has empowered them to achieve fully automated workflows, improve the user activation rate by over 50%, and accelerate insights delivery for 99% process accuracy.

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  • Technology

    Blazeclan has an extensive track record in equipping 75 technology companies with cloud migration, managed services, advanced analytics, and business intelligence. This has not just improved their business performance by over 60% on average but warranted on-demand scalability with over 30% cost savings.

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Work

Our Work

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Blog

Blogs

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