The customer spearheads the smart city initiative via numerous activities and programs. The administrative staff of the customer faced challenges in monitoring the city development activities and managing transactions involved in customer services. It was looking for effective, hassle-free solutions that would eliminate the aforesaid challenges and offer a smooth operation of processes.

The Pain Points of Customer and Requirements Set Forth

Monitoring and evaluation remain key imperatives for smart city project management plans. The administrative staff has been facing barriers in gaining an integrated view of data from different applications. This has further led to inefficient monitoring and evaluation of the city development activities, including the undertakings of public transport facilities, reports of the CCTV live tracking and progress in infrastructure maintenance.

The state comprises of 12 PBTs (pihak berkuasa tempatan) overall, the city administration and the project have been facing challenges related to additional resources and time required for managing these activities. The state offers 3 services in all PBTs, which include Business License Application, Traffic Compound, and Tax Assessment. The customers either use to make the payments by visiting the PBT office or by online access. For online access to these services, the citizens had separate logins for each PBT to perform transactions, which has been time-intensive.

The customer has been seeking a one-stop-shop and hassle-free application that facilitates the operations involved in business license approval for citizens, traffic compounds, and tax assessment.

Application Development and Steps Taken to Meet the Customer’s Requirements

Blazeclan performed a thorough assessment of the customer’s working environment and identified key pain points to be addressed. Two new innovative applications were proposed, dedicated to the citizens and administrative staff of the state. These applications were developed by using the cloud-native application framework, to leverage the benefits of the cloud in this Smart State project.

The project was bifurcated into two phases. Phase I was dedicated for the administrative staff to help them monitor activities of public buses across the state. Two applications were developed for eliminating the aforementioned challenges of the administrative staff.

This phase will also work on providing data on potholes and information about Air Quality, along with CCTV footage of administrative office building in a single map. An insights dashboard was delivered that facilitated the decision-making process for the administration through real-time data reports.

Phase II involved the application development for making it easy for citizens in the process of business license application, traffic compound, and tax assessment. This will initially include 2 out of 12 PBTs while others prepare to integrate with the application. The application developed is all-inclusive and citizens have access to services across all PBTs. This is will further promote more users to prefer online payments.

This application serves as a single-stop